Power Cut? Call 105

Posted on 7th September 2016 by FoxtrotLimaOscarWhiskey

We’ve all experienced a power cut, struggling to find matches to light the candles, or frantically taking the batteries out of our TV remote to power the torch. It’s extremely frustrating and often confusing as to who to call for help. But as of September, the electricity network suppliers will be launching a new three digit number that you can call, for free from your mobile and landline, to report a power cut – the number is 105. The electricity network suppliers, each who cover different regions across the UK, are the companies that manage and maintain the underground cables, overhead lines and substations that bring electricity into homes and businesses. They are also ultimately responsible for any power cuts. 105 will put you in direct contact with the right people, no matter where you live or who your energy supplier is. You can also call 105 with any concerns you might have about the safety of over and underground cables or substations in your area, or for any other concerns you might have about what to do if you are in the middle of a power cut. At Flow, we are proud to support this new initiative to ensure that our customers are able to seek help as quickly as possible. Want to know more? Here’s the key information you need to know about 105:  

  • 105 is a new number that you can call to report or get information about a power cut.
  • You can call 105 no matter who you choose to buy electricity from.
  • 105 is one of the ways that you can contact your electricity network operator. Your network operator can also be contacted directly by phone or via their website – most network operators can be contacted through social media too.
  • 105 is a free service for people in England, Scotland and Wales.
  • You can also call 105 if damage to electricity power lines and substations could put you, or someone else, in danger. If there is a serious immediate risk to someone, you should call the emergency services too.
  • You can call 105 from most landlines and mobile phones.
To find out who your network operator is, visit powercut105.com

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