Cookie Policy

This Cookie Policy explains what cookies are, how we use them and what benefits they bring. This policy was last updated on the 3rd of October 2016.

1 Understanding how and why we use cookies

We use cookies on our site to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve and monitor use of our site. By continuing to browse the website, you are agreeing to our use of cookies.

2 What are cookies?

A cookie is a small file of information that is sent to and stored on your computer, smart phone or other device used for accessing the internet whenever you visit a website, if you agree to them being used.

3 Our cookies

We use or may use the following cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, such as on our Careers page or Your Account. Cookies we have defined as ‘Strictly Necessary’ will not be used to:

  • gather information that could be used to advertise products or services to you; or
  • remember your preferences or username beyond your current visit.

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can’t guarantee your security or predict how our website will perform during your visit.

Analytical/performance cookies: These allow us to recognise and count the number of visitors, see how visitors move around our website when they are using it and estimate and report our total audience size and traffic. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. All information about how you used our website is collected anonymously. The service we use is Google Analytics, a web analytics service provided by Google. For more details please visit the Google Privacy Centre. You can also watch a video about Google Analytics Cookies.

Using our site indicates that you accept the use of ‘Performance’ cookies. Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.
Functionality cookies: These are used to recognise you when you return to our website, when completing online forms and logging in to the site. This enables us to personalise our content for you, greet you by name and remember your search preferences.

Preventing these cookies may mean we can’t offer you some services, and will reduce the support we can offer you. It’s also possible that preventing these cookies stops us remembering that you didn’t want a specific service.

Session Cookies: These are used where you log in to an application and it remembers that you are logged in as you navigate the website, for example where you use Your Account. When you close the browser the cookie is deleted and as a result, and for security, when visiting the website again you will need to log in again.

Persistent Cookies: These are used if you were prompted to take part in a website survey and you completed the survey. A persistent cookie would be stored on your computer to record that you have completed that survey. This would prevent you being prompted with the survey each time you visited the website.

Flow Energy does not use cookies to target advertising, share information with social networking sites or other services. Except for essential cookies, all cookies will expire after 6 months.

3.1 Third parties

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as Flow Energy is not responsible or liable for their privacy practices.

3.2 User agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

3.3 How to block cookies

The browsers of most computers, smart phones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences and block cookies for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.
However, please remember that if you choose to switch certain cookies off, it is likely to affect how our website works. For example, if you reject all cookies, you will not be able to access all or parts of our website, you will not be able to use Flow’s services that require you to “log in,” and you may not be able to take full advantage of all offerings.

3.4 More about your privacy

To find out more about how Flow Energy protects your privacy when using our website, see our website Terms and Conditions and Privacy Policy.