What our customers say

In their own words, our customers wanted to tell you what it's like to be with Flow

It’s one of the most satisfying feelings, when our customers provide great feedback. It’s like getting a pat on the back from a friend. We work hard every single day to make sure that all our customers are happy to be with Flow. And it shows – not just in the kind of feedback our customers give, but in the official stats. The energy industry produces statistics every quarter on the number of complaints each UK energy company receives. We consistently deliver amongst the lowest levels of complaints from our customers – sometimes up to 95% LESS complaints than our competitors. So we must be doing something right! Take a look at the stats now – or read our customer testimonials below.

"Go with the Flow"

I had been with my previous supplier since 1968 (far too long I have since realised) and when I decided to attempt to change I came across Flow on the internet. I contacted Flow and after an initial glitch on my part I was ably assisted by one of your staff. This person whose name I cannot recall helped me with every step of the process and in no time at all the change was instigated. This was in May/June 2014 and everything went smoothly. Earlier this year I contacted Flow again to see if there was any chance of a cheaper tariff and the rest is history. I once again cannot praise your company and staff enough, as I previously said many people have a fear of changing their supplier but to them I would say "Go with the Flow”.

Stephen, Goruck

"I will be recommending Flow to my friends and family"

I have recently switched to 'Flow' and just needed to say how incredible their customer service team are. I'm in my 60s and have never before experienced such friendly telephone contact regarding energy providers or any other type of company contacted via telephone. I have never felt 'rushed' and everything has been explained in simple terms, making my change over so easy. I can't think of any other company who would have so much time for me. And then there is the amount of money I'm saving compared to other suppliers! As you can probably tell I am extremely impressed and will be recommending Flow to all friends and family.

Jan, Wolverhampton

"Delighted"

I have been delighted with Flow Energy since I moved to you last July. Your pricing is very good, and the opportunity to fix has been great. Whenever I have had a query, I have spoken to someone who knows their subject and more importantly "owns" the problem. Any further queries are dealt by the same person and issues quickly resolved. Compared to my previous dealings with "the big 6", this is refreshing and I have recommended you many times.

Pip, Lincoln

"Pleasure to deal with"

Sam spent a long time trying to help me and provided some very useful information to help me get things sorted. His manner was very friendly and helpful and it was a pleasure to deal with him.

Graeme, Liverpool

"Extremely helpful and explained everything"

I’ve just signed up to join Flow and I want to say that I’m very impressed with your customer service. I spoke to Abz and he was superb. Extremely helpful and explained everything as we went along.

Keith, Bedwas

"No hesitation about recommending other users to switch to Flow"

I am also writing to you to thank you therefore for your efforts on my behalf and to say how impressed I am with both your personal effectiveness and with the calibre of your company’s overall customer service provision. As a result, I’ll certainly have no hesitation about recommending other users to switch to Flow energy as-and-when the occasion arises

David, Nottinghamshire

"Speedy response"

I am amazed at the speed of response - this is not what is expected from an energy company! Well done!

Roma, Cumbria

"Clear concise information (no jargon)"

Changing to Flow has been like a breath of fresh air, clear concise information (not jargon) great customer care experience by phone or email. Quick, efficient and Flow deliver on the promise to the point where my expectations may be exceeded. The feel good factor compared to my previous supplier is significantly higher.The range of products, services and customer benefits go beyond the average, marking Flow as an outstanding company to deal with. I look forward to a long standing association flow being my one stop supplier for all utilities plus the option of other add on product benefits... oh, and they save money too. Thank you Flow.

Peter, Rotherham