Our incredible team have one thing in common.

They care about you.

Our recruitment process is rigorous. But we don’t necessarily look for extensive customer service experience or deep knowledge of our industry. There’’s one important quality everyone we employ has to have.

They must care about people.

This is the big thing for us. If someone has loads of experience but cares more about processes and targets then they’re not for us. To become part of Flow, you have to care about helping our customers have the best possible experience, always, from designing the best products to providing the best service.

We’’d love you to meet some of the team. Here are three now.

Suzie Pettit

Credit Management Team Leader

I’ve been in the industry for just over five years now. When I first started with Flow, I didn’t really have a defined role and I did lots of different things but I must have done something right because I’m now a team leader! Some companies I’ve worked for shout about how amazing they are when really they’re not. But Flow doesn’t. Flow doesn’t realise how good they are and I love that, it’s almost like an understatement of what we can do and where we’re going to be. You know, sometimes, you get that Monday morning dread but you don’t get that here. It’s very much “What’s this week going to bring?” It’s a good feeling.

Marina Almendros

Test Analyst

I’m from Spain, I’ve lived in Ipswich for 2 and a half years. I like the fact that Flow gave me an opportunity. They saw potential in me and some really good experience in customer service, even though I didn’t have an energy background, and I’m ever so grateful for that. Flow doesn’t always look for experience, they search for the right personality. They welcome your initiative, it keeps my motivation up. I can challenge myself and use my brain. I started in customer service and now I’m a test analyst and every step I go with Flow, I’m enjoying it even more.

Meet the team

Quick fire round

We decided to have some fun with the team and ask them some quick fire questions – see how Roland, Susie, Martin and the rest got on by watching the video.