How to close the account of a deceased relative or friend
We understand that dealing with the death of a family member or friend can be a very distressing experience and we’ll do everything we can to help.
In order for us to update our systems and organise a final bill to the estate of the deceased you’ll need to call us on 0800 092 0202.
What you will need before you call:
Executor’s full name, address and all contact telephone numbers.
Whether the property is owned or rented.
Details of the deceased; including their address details, customer reference number (if available) and date of death.
An up-to-date meter reading, if available.
If the property is rented we will need to know the date the keys will be returned to the landlord or who is now responsible for the ongoing energy consumption.
A date when you are likely to receive a Grant of Probate.
Alternatively, you can write to us at:
Flow Energy, Felaw Maltings, 48 Felaw Street, Ipswich, IP2 8PN
If you do choose to write to us, please include the information requested above.