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Submit a meter reading

You’’ll need to register for the portal before you use it for the first time. To register, you simply need to enter some of the details you supplied when you joined Flow. You can register for the portal and enter meter readings here. If you’ve already registered just click the button below.



How to read your meter

If you’’re struggling to read your gas or electricity meter, don’t worry, it’s a common problem. So we’’ve put together a simple guide to help you. If you find you’’re still having difficulty, then simply get in touch and the team, as always, will provide you with help and advice. The first section below deals with electricity meters and Smart Meters.  Scroll down for information about gas meters.

Got a Smart Meter?

Please see our complete user guide.

Electricity meters

There are a few different kinds of electricity meter and they are read in slightly different ways. single_rate_meterSimply enter all six numbers on your meter, including the number furthest to the right (usually, but not always red). If the number starts with a zero, include this too. The reading above is therefore 04267.3 two_rate_meter A two rate meter allows you to enter two different figures. You’’ll have this kind of meter if you’’re on an economy tariff. The ‘Low’ rate is your night or economy rate. The ‘Normal’ rate is your day or standard rate. Again, just provide us with the 6 digit number from left to right including the last number ( usually in red). That means that the top reading here would be 67437.1 and the bottom reading would be 32554.0. single_display Sometimes, meters showing two rates are digital and only have one display. Different types of this kind of meter work in different ways. You’’ll see an identifier for the rate on the left hand side. This will usually be numerical – for example, rate 1 and rate 2. Rate 1 will be your low or night rate, rate 2 will be your normal or day rate. Either the display will change automatically every few seconds to show the two rates. Or you’’ll need to press the small button on the meter to see the rate that isn’t currently showing. Then just read the number as it shows, including all the digits (although please exclude the rate identifier). dial_meter Dial meters need to be read left to right. Each dial represents a number. Sometimes the pointers on the dials spin round in a clockwise direction, sometimes in an anti-clockwise direction. Why they do this is a mystery, but they always pass1, then 2, then 3, etc, in turn. The number you’re looking for is the number the dial has just passed. So, if the pointer on the dial is between 2 and 3, the pointer has just passed 2 so you need to record number 2. Therefore the reading for the meter above is: 26730.7 Include the smaller dial underneath..

Gas meters

There are a few different kinds of gas meters and they are read in slightly different ways. dial_meter_two Dial meters need to be read left to right. Each dial represents a number. The pointers on the dials spin round in a clockwise direction. The number you’’re looking for is the number the dial has just passed. So, if the pointer on the dial is between 2 and 3, the pointer has just passed 2 so you need to record number 2. Therefor the reading for the meter above is: 26730. digital_meter With this kind of meter, please simply read the 5 numbers from left to right. Ignore the numbers after the decimal point, whatever colour they are. The meter reading here would therefore be: 00366 imperial meter One of the simpler meters! Just read the 4 numbers from left to right, ignoring the smaller numbers which may be in red. So the reading here would be: 6375