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If you're calling with a meter reading then existing customers can submit them using the Flow Portal. Just click the link at the top right of this page. New customers can submit opening readings by clicking the link in the email requesting meter readings that we send to you one day before your switch date.

General queries? Checking out our FAQs is easiest - just click the link further down the page. If you'd prefer to call then please note that Mondays and Wednesdays are our busiest days. Tuesdays, Thursdays or Fridays, between 10am - 12pm and 2pm - 4pm are quieter. Thanks!

FAQs

We‘’ve created a range of really useful guides that walk you through every aspect of the Flow service. You’’ll find guides on how your bill works, how to enter meter readings, what to do if you move home –and pretty much everything else. Take a look now and find the answer you’re looking for.

Meter readings

Send us a meter reading

Phone Us

0800 092 0202

We're open Monday - Friday 8:00am - 8:00pm

Moving home

Email

Contact us form
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