Emergency Contacts

Gas and carbon monoxide leaks – call 0800 111 999

Problems with your electricity supply?  Scroll down for contact details.

If you think you can smell gas or you have a gas leak:

  • Do not smoke, light a match or use any other kind of naked flame
  • Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches
  • Open all doors and windows to let the gas escape
  • Check your gas appliances are switched off
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999
  • If possible and safe, turn the gas supply off at the meter

If you are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the same number – 0800 111 999.

Electricity Faults

Local network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or a dangerous situation, you will need to contact the operator for your area directly. You can find their number on your statement, or use our postcode search function to find the operator for your local area – see below. Before you phone them, it’s worth checking a few things:

Check your trip switch to make sure you don’t have a fault with your wiring or an appliance.
Check if your neighbours are affected. If they are, it’s more likely there is a problem with the local network and you will need to contact your network operator.

Local electricity network operators

If there’s a power issue affecting your local area, you can call your local electricity network operator to find out what the problem is. The details are below.

Emergencies power networks

North Scotland: SSE Power Distribution
0800 300 999

South Scotland: SP Energy Networks
0845 272 7999

North East England: Northern Powergrid
0800 668 877

North West: Electricity North West
0800 195 4141

Yorkshire: Northern Powergrid
0800 375 675

East Midlands: Western Power Distributon
0800 056 8090

West Midlands: Western Power Distribution
0800 328 1111

Eastern England: UK Power Networks
0800 783 8838

South Wales: Western Power Distribution
0800 052 0400

Southern England: SSE Power Distribution
08000 727 282

London: UK Power Networks
0800 028 0247

South East England: UK Power Networks
0800 783 8866

South West England: Western Power Distribution
0800 365 900

North Wales, Merseyside & Cheshire: SP Energy Networks
0845 272 2424