Our guides

We have a really handy range of written and video guides for you that explain every part of the Flow service. These are for our energy customers at the moment, but we’ll add lots of boiler-related guides very soon.  It’s easy – when you have a question, just click and go!

Our Guides

Smart Meter Installation

Information on all you need to know about Smart Meter Installation and also advice on Carbon Monoxide (CO).

Statement guide

Everything you'll find on a typical monthly statement explained.

Smart Meter user guide

See our complete user guide for your In-Home Display (IHD) & Smart Meters.

Energy Switch Guarantee

Energy providers have developed the Energy Switch Guarantee to make clear how you can switch your energy.

Gas awareness

Stay Carbon Monoxide safe with our awareness guide

Know your rights

Know your rights in a changing Energy Market

Moving Home

We know moving home can be stressful. So we want to make your home energy one less thing to worry about.

Payment Plan

Watch our video that explains how your fixed monthly payments work.

Treating Customers Fairly

At Flow, we treat our customers how they should be treated: fairly and with respect

Fuel Mix Disclosure

This is the breakdown of our Residual Fuel mix.

Priority Services

Additional help for those who need it

Staying Connected

Impartial information and advice from Consumer Focus, the independent body that represents energy consumers

Energy Efficiency Tips

Reduce your energy use and save the planet

Safety Advice

How to stay safe with gas and electricity


How to close the account of a deceased relative or friend

Terms & Conditions

View the full T&C of our energy supply

Guaranteed Standards

Read about the standards you can expect from us and other involved in your energy supply