Save & smile with Flow

Friendly, knowledgeable and deeply in love with great customer service, we bring the personal touch to home energy.

Who we are

In a market of tiny energy companies you’ve never heard of and huge energy multinationals you maybe wish you hadn’t heard of, we sit perfectly in the middle.

Our experienced team of 200 – based in sunny Suffolk since 2013 – look after over 150,000 customers. We’re big enough to trust, small enough to care and we all share the belief that the happiness of our customers matters more than anything else.

Outstanding customer service

We answer your calls in 27 seconds and your emails in under 24 hours, on average. We also take the time to genuinely care about you and help you with what you need. That’s why we’ve got a ‘Great’ Trustpilot rating and why we came 2nd out of 31 energy suppliers in this year’s Which? energy customer satisfaction survey, with 5 stars for customer service. It’s also why 97% of our customers would recommend us. If good customer service matters to you as well as saving money, switch to Flow today.

Easy to switch? Of course.

It takes about five minutes to get your switch to Flow going. Then, because we’re a founder member of the Energy Switch Guarantee scheme, it’ll all be done in 21 days. Our Welcome team will take care of everything for you. You can sit back and relax.

We love green!

You might think we love pink, purple and blue, judging by our website. But we actually love green. That’s why all our home energy plans come with 50% renewable electricity as standard. You can upgrade any of our plans to 100% renewable electricity too. We believe in a cleaner, greener, more sustainable energy future – and we make it easy for you to do your bit. Just switch today