Posted on 5th February 2018 by FoxtrotLimaOscarWhiskey
Delivering fantastic customer service is right at the heart of Flow. But it’s easy to say you deliver fantastic customer service. It’s much harder to get someone else to say it about you. That’s why we were so happy to be placed 2nd out of 31 home energy suppliers in the recent annual Which? energy customer satisfaction survey.
Which?, the most trusted voice on product and service reviews, the genuine consumer champion, rate each energy company every year in a range of areas, including customer service quality, policies, bill clarity and value for money. In all these three areas we scored five stars.
We improved our position in the survey from 4th to 2nd this year, which reflects our investment into customer service in 2017. Obviously, in 2018 we’ll be aiming for 1st place!
The customer service improvements we’ve made in 2017 include:
We’ll be working hard in 2018 to continue to improve so that you believe we’re an energy company so good you’ll never need to find another one.