Great Service

Although that’s what everyone says, right?

We’re different.  We don’t just talk about great service, we deliver it every day. Whether it’s an energy query or a boiler call out, our teams have one thing on their minds – how to deliver the very best service to you.

Servicing and repairs


We provide 24/7 support, 363 days a year to our boiler customers via our network of dedicated, accredited engineers. Our team is highly qualified, vastly experienced, punctual and courteous too. So whether your boiler needs a service or a bit of TLC, we'll get you sorted.

Customer service

Flow Energy already has over 250,000 energy customer accounts. Who all receive some of the best customer service around. Flow receives one of the lowest levels of complaints in the entire UK energy industry.  Our reputation is built on the fantastic award winning service we provide - and you'll soon see why.

What you should expect

Our customer charter lays out exactly how you’ll be treated as a Flow customer – with the utmost respect.

What our customers say

Our customers are so happy with the service they get from Flow that they want to tell you about it.

Customer service stats

We have officially some of the best customer service stats in the UK energy industry.