We know moving home can be stressful. So we want to make your home energy one less thing to worry about.
It’s very easy to let us know that you’re moving. All you’ll need to do is click on the image below and choose the option that applies to you. Then, complete the form and send it to us either via email or post and we’ll do the rest. Please note it can take 4-6 weeks for your request to be completed.
Preferably, we’d like to know about your move on the moving date or shortly after that. Just don’t forget to make a note of the meter readings on your moving date as this will make it easier for us to produce a final bill for you ( and make it easier for the person moving in! ).
If you haven’t already moved, you don’t need to worry about letting us know just yet you can let us know once you’ve moved and settled in.
Please note: If you’re an existing customer of Flow your Direct Debit payments will be stopped by us as part of the moving home process. However due to the time frames involved your next Direct Debit amount may still be collected. This means that if your next Direct Debit collection is due within the next 10 working days, we are unable to stop it. If an additional amount is collected it will be taken into account when your final bill is processed.
To get started please click the image below: