Help / Emergency Contacts

If you think you can smell gas or you have a gas leak:

  • Do not smoke, light a match or use any other kind of naked flame
  • Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches
  • Open all doors and windows to let the gas escape
  • Check your gas appliances are switched off
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999
  • If possible and safe, turn the gas supply off at the meter
If you are worried that the fumes containing carbon monoxide are escaping from a gas appliance, please call the same number – 0800 111 999.

Electricity faults

Local network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or a dangerous situation you’’ll need to call 105 ( The new number for power cuts ) to be directed to your local Distribution Network Operator. Or you can contact the operator for your area directly using the numbers below. You can find their number on your statement. Before you phone them, it’s worth checking a few things:

  • Check your trip switch to make sure you don’t have a fault with your wiring or an appliance.
  • Check if your neighbours are affected. If they are, it’s more likely there is a problem with the local network and you will need to contact your network operator.

“105” – The new number for power cuts

105 is a new three-digit number that people can call to report or get information about power cuts. You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations. 105 is free of charge and will put you through to your electricity network operator. You can call 105 from most landlines and mobile phones.

It launched from September 2016 and is available to people in England, Scotland and Wales. The website will  provide you with more information and direct you to their network operator.

However you can still call your local distribution network operator using the numbers below

Local electricity network operators If there’s a power issue affecting your local area, you can call your local electricity network operator to find out what the problem is. The details are below.

North Scotland: SSE Power Distribution 0800 300 999

South Scotland: SP Energy Networks 0845 272 7999

North East England: Northern Powergrid 0800 668 877

North West: Electricity North West 0800 195 4141

Yorkshire: Northern Powergrid 0800 375 675

East Midlands: Western Power Distributon 0800 056 8090

West Midlands: Western Power Distribution 0800 328 1111

Eastern England: UK Power Networks 0800 783 8838

South Wales: Western Power Distribution 0800 052 0400

Southern England: SSE Power Distribution 08000 727 282

London: UK Power Networks 0800 028 0247

South East England: UK Power Networks 0800 783 8866

South West England: Western Power Distribution 0800 365 900

North Wales, Merseyside & Cheshire: SP Energy Networks 0845 272 2424