We experienced an technical issue with the customer portal earlier today but we've now resolved this.
If you're calling with a meter reading then existing customers can submit them using the Flow Portal. Just click the link at the top right of this page. New customers can submit opening readings by clicking the link in the email requesting meter readings that we send to you one day before your switch date.
General queries? Checking out our FAQs is easiest - just click the link further down the page. If you'd prefer to call then please note that Mondays and Wednesdays are our busiest days. Tuesdays, Thursdays or Fridays, between 10am - 12pm and 2pm - 4pm are quieter. Thanks!