If you're calling with a meter reading then existing customers can submit them using "My Flow" - our customer portal. Just click the link in the top right of the page to login. New customers can submit opening readings by clicking the link in the email requesting meter readings that we send to you one or two days before your switch date.
We’ve created a range of useful FAQ’s that explain all parts of being a Flow customer. Such as how to enter meter readings, our payment plans, understanding your monthly statements, and pretty much everything else.
If your looking for our guides you can find them here. These offer a more detailed look at things like energy efficiency in the home, switching energy supplier, how to read your meter and more. If you can’t find what your looking for then please contact the team.