We're here to help

If you're calling with a meter reading then existing customers can submit them using the Flow Portal. Just click the link at the top right of this page. New customers can submit opening readings by clicking the link in the email requesting meter readings that we send to you one day before your switch date.

General queries? Checking out our FAQs is easiest - just click the link further down the page. If you'd prefer to call then please note that Mondays and Wednesdays are our busiest days. Tuesdays, Thursdays or Fridays, between 10am - 12pm and 2pm - 4pm are quieter. Thanks!


We’ve created a range of useful guides, from a simple guide on switching energy supplier to a guide explaining energy tariffs. There are other helpful guides that walk you through every aspect of the Flow service too – like how to enter meter readings, how your bill works, what to do if you move home and pretty much everything else. Take a look now and find the answers you are looking for.

Meter readings

Send us a meter reading

Phone Us

0800 092 0202

For overseas calls please dial
+44 2039 486 818

We're open Monday - Friday 8:00am - 8:00pm

Moving home


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