Warm Home Discount application form

Supporting customers who need that little extra help

Here at Flow, we now offer the Warm Home Discount (WHD) for people who need that little extra help with their bills during the winter months. The Warm Home Discount is a government scheme aimed at supporting households that struggle with their energy bills. It’s a one-off payment of £140, paid during the winter months.

Some customers will qualify automatically for a rebate (The Core Group), depending on the benefits they receive. If you do, you’ll receive a letter from the Department of Work and Pensions telling you this. If you don’t automatically qualify (The Broader Group), then you can apply to us directly for the rebate if you meet certain other eligibility criteria. 

Our eligibility criteria for applying can be found here. If you think you could qualify just fill in the form below to apply.

You’ll need to be a Flow customer to be eligible so if you’re not already you can get a quote and switch here.



FAQS


What is the Warm Home Discount?

The Warm Home Discount scheme was set up by the government for people who need extra assistance with their energy bills during the winter months. It’s a one-off payment of £140 that's not paid to you but paid directly into your energy account as credit during the winter.

Who will automatically qualify for the Warm Home Discount?

If you're a Flow electricity customer on 9th July 2017 (the qualifying date) and are receiving the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well), then you don't need to apply to receive the rebate as you'll receive a letter from the Department for Work and Pensions during 2017 confirming that you qualify.

I don’t automatically qualify but have received this discount before from another supplier, do I need to apply?

Even if you have received the discount before, you will need to apply each year and meet set criteria in order to receive the payment. You can view our eligibility criteria by clicking the link in the top section of this page. Please complete the application form below to apply for the Warm Home Discount from Flow.

Do I need to be a Flow Energy customer to receive this payment from you?

Yes, you will need to be a Flow electricity customer and meet the eligibility criteria in order to receive the payment from Flow. However, if you're not already a Flow customer you can get a quote and switch now. Just click the link in the top section of this page. If you need to check the eligibility criteria just click the link in the top section of this page.

How will I receive the £140 payment?

The £140 will be added as credit by your electricity supplier to your electricity account. Unfortunately, we are unable to give this as a cash payment.

When is the Warm Home Discount paid?

The discount is to help customers during the winter months with their energy bills, so anyone who is accepted onto the scheme will receive their discount by 31st March 2018.

Who can apply for the Warm Home Discount?

You will need to fulfil the criteria in the form below, but being of pensionable age, having responsibility for a child at your home, low income and receipt of one of a variety or combination of benefits forms the basis of our criteria.

How do I apply for Warm Home Discount scheme?

Certain customers won't need to apply as they qualify automatically for the rebate (The Core Group), depending on the benefits they receive. If you do, you'll receive a letter from the Department of Work and Pensions telling you this.

If you don’t automatically qualify (The Broader Group), then you can apply to us directly for the rebate if you meet certain other eligibility criteria.

There are some compulsory criteria that will need to be met in order for you to qualify for the discount. Please see our eligibility criteria by clicking the link in the top section.

Is the Warm Home Discount the same as the government’s cold weather payment or Winter fuel payment?

No, although these schemes are often confused with each other.

The Winter Fuel Payment, which is also referred to as the winter fuel allowance or heating allowance , is an annual tax-free payment of between £100 and £300 which helps people born on or before 5 July 1953 to pay for their heating in the winter.

The Cold weather payment's scheme is a government grant that certain customers receive for spells of particularly cold weather on a weekly basis.

The Warm Home Discount Scheme is separate from these.

I’ve changed energy supplier, who will give me my discount?

If you change electricity supplier before we’ve given you the discount, you’ll need to contact your new supplier and see if you can apply with them instead, as their criteria may be different. Unfortunately, applications can’t be transferred between suppliers, so you’ll need to make a new application with your new supplier. We won't be able to give you the discount unless your electricity is supplied by us at the time we make the payment.

However, if you automatically qualify, it will be the company that supplied your electricity on 9th July 2017 who is responsible for giving you the discount, even if you’re now with another supplier. If we were your supplier and you've now left us, you’ll normally get this via BACS. If you still have an outstanding balance left to pay, we’ll put the discount onto your account to help you pay this off.

Application

Warm Home Discount - application form