Energy for Life
The Flow team is 200-strong, made up of a collection of seasoned energy professionals with decades of experience who’ve seen and done it all before, combined with people who bring fresh insight and new ideas from other industries. Our main office is in sunny Suffolk, a stone’s throw from the boat-filled marina. Lucky us!
What unites us all is passion
That’s why all our energy plans come with 50% renewable electricity as standard, twice the national average, with upgrades to 100% renewable available for only a little bit extra. And that’s why we’ve always kept our prices low. In fact, since we launched in April 2013, we’ve saved our customers over £48m on their home energy. We’re really proud of that.
We’re even prouder of our customer service. We came 2nd out of 31 energy suppliers in this year’s Which? energy customer satisfaction survey, with 5 stars for customer service, value for money and bill clarity. We answer calls, on average, in under 30 seconds. We manage to be both super efficient and really personal, treating every customer like an individual. In an energy market where customers are seen as commodities, and a world where it often feels like we’re all drifting further away from each other, that personal connection is something we think sets us apart.